Terms and
conditions

1. Introductory provisions

These terms and conditions govern the rights and obligations between INTER-PRO CZ, s.r.o., with its registered office at U Kyjovky 3891/10, 695 01 Hodonín, Czech Republic, Company ID (IČO) 25532987, VAT No. CZ25532987, registered in the Commercial Register kept by the Regional Court in Brno, Section C, File 31134 (the “supplier”), and its customers (the “customer”) in the design, manufacture, delivery and installation of bespoke furniture and interiors.

Each commission is always governed by a written contract, i.e. a contract for work, a purchase contract or a confirmed order (the “contract”). The provisions of the contract take precedence over these terms and conditions.

The customer may be a business or a consumer, i.e. an individual who enters into the contract outside the scope of their business or independent profession. Provisions that apply only to one of these groups are expressly marked as such. Nothing in these terms limits the rights that the law gives to consumers.

The presentation of products and completed projects on this website is for information only and does not constitute an offer to enter into a contract.

This English version is a translation; in the event of any discrepancy, the Czech version prevails.

2. Enquiry, quotation and conclusion of the contract

A commission usually starts with a non-binding enquiry and consultation. Based on these, the supplier prepares a quotation and, where appropriate, a design or visualisation. A quotation is valid for the period stated in it.

The contract is concluded when both parties sign it or when the supplier confirms the order in writing (including by e-mail). Accepting a quotation with additions or deviations constitutes a new offer.

Changes to the scope, execution or schedule of a commission after the contract has been concluded (additional or reduced work) must be agreed in writing, including their effect on the price and the schedule.

3. Price and payment terms

The price is set individually according to the scope of the commission and is stated in the quotation or the contract. Prices quoted to consumers include VAT. Prices quoted to businesses may exclude VAT, which is then added at the statutory rate.

Before production begins, the customer pays a deposit in the amount and by the due date set out in the contract. Unless the contract provides otherwise, the balance is due on handover.

Until the deposit has been paid, the supplier is not obliged to start production, and the delivery date is extended by the period of the delay in payment.

In the event of late payment, the supplier is entitled to default interest at the rate set by Government Regulation No. 351/2013 Coll.

Ownership of delivered movable items passes to the customer only upon payment of the full price, unless they become part of the real estate upon installation.

4. Designs and documentation

Designs, visualisations and drawings created by the supplier may be protected by copyright. The customer may use them only for the purpose for which they were created, i.e. for the supplier to carry out the commission. They may be passed on to a third party, in particular for manufacture, only with the supplier's consent.

If there is a charge for preparing a design, the supplier states this in the quotation in advance.

Where the supplier manufactures to a design or documentation provided by the customer (for example by an architect), the customer is responsible for having the necessary rights to use it and for the accuracy of the information provided.

The supplier may use photographs of a completed project for its own presentation (for example on its website or social media) only with the customer's consent.

5. Delivery date and the customer's cooperation

The delivery and installation date is stated in the contract. It starts to run once the conditions set out in the contract are met, usually after approval of the design, measurement and payment of the deposit.

The customer provides the necessary cooperation, in particular timely approval of the design and a site ready for installation (completed construction work, access, electricity supply and conditions suitable for installing furniture). If the customer does not provide it in time, the delivery date is extended by the period for which the obstacle on the customer's side lasted.

Measurement is carried out by the supplier unless agreed otherwise. The customer is responsible for dimensions and information the customer provides.

The supplier is not liable for delays caused by an extraordinary, unforeseeable and insurmountable obstacle beyond its control (force majeure). The supplier informs the customer without undue delay of any obstacle that may jeopardise the date, for example an interruption in the supply of materials, and agrees a new date with the customer.

6. Handover and acceptance

The parties sign a handover report when the finished work or delivery is handed over. Any defects or unfinished work found are recorded in it together with the agreed time limit for remedying them.

Where the customer is a business, minor defects that do not prevent proper use are not a reason to refuse acceptance; the supplier remedies them within the agreed time limit.

The risk of damage to the items passes to the customer upon acceptance.

7. Defects and complaints

Consumers have rights arising from defective performance under the Czech Civil Code. In particular, the supplier is liable to a consumer for the item being free of defects on acceptance. The consumer may claim a defect that becomes apparent within 24 months of acceptance. A defect that becomes apparent within the first year after acceptance is presumed to have existed on acceptance unless the nature of the item or the defect rules this out. The consumer may request that the defect be remedied by repair or replacement and, under the conditions laid down by law, may request a reasonable price reduction or withdraw from the contract.

Where the customer is a business, its rights arising from defective performance are governed by the contract and the Civil Code; the supplier provides a quality guarantee to the extent stated in the contract.

A defect should be reported without undue delay after the customer discovers it, by e-mail to info@interprocz.cz, by letter to the registered office or in person at the supplier's registered office. The complaint should describe the defect and, where possible, include photographs.

The supplier gives a consumer a confirmation of when the complaint was made, what it concerns and how the consumer wants it resolved. The supplier settles the complaint and informs the consumer within 30 days of the complaint being made, unless a longer period is agreed, and issues a confirmation of the date and method of settlement, including confirmation of the repair carried out and how long it took, or written reasons for rejecting the complaint.

Defects do not include wear and tear from normal use, damage caused by improper use, improper care or environmental conditions (for example prolonged excessive humidity or a direct heat source), or the natural properties of the materials used, such as variations in the grain and shade of wood and veneer or changes in shade caused by light.

8. Withdrawal from the contract

A consumer who concluded the contract at a distance (for example by e-mail) or off the supplier's business premises generally has the right to withdraw from it within 14 days. However, under Section 1837(d) of the Czech Civil Code, the consumer does not have this right in the case of a contract for the supply of goods made or adapted to the consumer's wishes or for the consumer personally, which is the case for bespoke furniture and interiors. If the contract also includes performance for which the consumer does have the right to withdraw, the supplier informs the consumer of this in the contract.

Otherwise, either party may withdraw from the contract on the grounds set out in the contract or by law, in particular in the event of a material breach of the contract by the other party.

If the parties agree to terminate the contract at the customer's request, the customer pays the supplier the price of work already carried out and costs reasonably incurred, in particular for materials ordered for the commission, unless agreed otherwise.

9. Out-of-court resolution of consumer disputes

Consumers can send a complaint directly to the supplier at info@interprocz.cz.

The body competent for the out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Praha 2, adr.coi.cz. A petition can be filed no later than one year from the day on which the consumer first exercised the right in question with the supplier.

Compliance with Act No. 634/1992 Coll., on Consumer Protection, is supervised by the Czech Trade Inspection Authority (www.coi.cz).

10. Personal data protection

How we process personal data is described in our Privacy policy.